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Memoryboard

<h1 id><br></h1><h1 id="troubleshooting-app-issues">Troubleshooting app issues</h1><p id="isPasted">If you&#x2019;re having trouble with the Memoryboard app, here are a few quick steps that resolve most issues:</p><h4 id="-1"><br></h4><h4 id="1-close-and-restart-the-app"><strong>1. Close and restart the app</strong></h4><p>Sometimes the app may freeze or crash in the background. Fully close it and reopen it to refresh the connection.</p><p><br></p><h4 id="2-check-your-internet-connection"><strong>2. Check your internet connection</strong></h4><p>The app needs a stable internet connection to send updates, reminders, and photos. Make sure your phone has Wi-Fi or cellular data turned on.</p><p><br></p><h4 id="3-update-the-app-to-the-latest-version"><strong>3. Update the app to the latest version</strong></h4><p>New updates often fix bugs.</p><ul><li><p>Search <strong>&#x201C;Memoryboard&#x201D;</strong> in the Apple App Store or Google Play Store</p></li><li><p>If you see an <strong>Update</strong> button, tap it</p></li></ul><p><br></p><h4 id="4-reinstall-the-app-if-needed"><strong>4. Reinstall the app (if needed)</strong></h4><p>If you&#x2019;re still seeing issues, delete the app and reinstall it:</p><ul><li><p>Apple: search <strong>&#x201C;The Memoryboard&#x201D;</strong> in the App Store</p></li><li><p>Android: search <strong>&#x201C;Memoryboard&#x201D;</strong> in Google Play</p></li></ul><p>Your account and data will not be lost.</p><hr><p><br></p><h3 id="still-having-trouble-were-here-to-help"><strong><span style="font-size: 16px;">Still having trouble? We&#x2019;re here to help.</span></strong></h3><p><span style="font-size: 16px;">&#x1F4E7; <strong>help@memoryboard.com</strong></span></p><p><span style="font-size: 16px;">&#x1F4DE;&#xA0;<strong>415-275-2376</strong></span></p><p><span style="font-size: 16px;">&#x1F4A1;&#xA0;</span><a href="https://memoryboard.com/pages/support"><strong><span style="font-size: 16px;">Help Center</span></strong></a></p>

If you’re having trouble with the Memoryboard app, here are a few quick steps that resolve most issues:. Sometimes the app may freeze or crash in the background. Fully close it and reopen it to refresh the connection. The app needs a stable internet

How do I troubleshoot app issues?

Navigating the App

What is Memoryboard and how does it work?

Is there a subscription to use Memoryboard?

What happens when there are multiple messages?

Can I use Memoryboard with multiple people?

How do I set up Memoryboard?

What type of content can I send to Memoryboard?

Is my data secure with Memoryboard?

Memoryboard specifications

About Memoryboard

How do I connect Memoryboard to a Wi-Fi network?

How do I add someone to my Care Circle?

What are the system requirements for using Memoryboard?

What are the password requirements when creating my account?

Getting Started

How do I set up the Memoryboard app?

How do I navigate the 'Activity' screen in the app?

How do I send my first message?

How does scheduling a message work?

How do I tag photos?

How do I set up my Memoryboard?

Does Memoryboard make a sound when there's a new message?

Troubleshooting: Your Memoryboard is not receiving messages

How does sleep mode work?

How do I adjust settings on my Memoryboard?

How are posts displayed on the Memoryboard?

Why do posts disappear each day?

How do I update to the latest version of Memoryboard?

What do I do if my Memoryboard was impacted by a power surge?

Memoryboard Basics

How do I track my order?

How long does delivery take?

What is your cancellation policy?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What’s your return policy?

Ordering & Shipping

How do you protect my data?

What information do you collect and why?

Where is my data stored?

Do you share my data with third parties?

How can I delete or update my data?

How often do you update your privacy policy?

Privacy & Security

1. Close and restart the app

2. Check your internet connection

3. Update the app to the latest version

4. Reinstall the app (if needed)

Still having trouble? We’re here to help.

Troubleshooting app issues