When setting up your Memoryboard for the first time, you'll be prompted to connect to your WiFi network. When you're on the WiFi screen, follow the steps below to connect:. You will see "Connected" under your network name, indicating that you have su

<h1 id><br></h1><h1 id="connecting-memoryboard-to-your-wi-fi-network">Connecting Memoryboard to your Wi-Fi network</h1><p><span style="font-size: 16px;">When setting up your Memoryboard for the first time<strong><em>,</em></strong> you&apos;ll be prompted to connect to your WiFi network. When you&apos;re on the WiFi screen, follow the steps below to connect:</span></p><ol><li style="font-size: 16px;">Select your network</li><li style="font-size: 16px;">Enter your password (if required)</li><li style="font-size: 16px;">Hit &quot;Ok&quot; followed by &quot;Confirm&quot; at the bottom of the screen (the purple button will always say &apos;Confirm&apos; and will not change depending on whether you are connected or not)</li></ol><p><span style="font-size: 16px;">You will see &quot;Connected&quot; under your network name, indicating that you have successfully established a connection.</span></p><p><span style="font-size: 16px;">If you&apos;ve already set up your Memoryboard<strong><em>,&#xA0;</em></strong>you can check or change your WiFi connection by swiping down on the date/time at the top of your Memoryboard and clicking on the WiFi icon &#x1F6DC;. This will be important if you&apos;re setting up your Memoryboard at a loved one&apos;s after you&apos;ve tested it yourself.</span></p><p><br></p><h2 id="isPasted">Troubleshooting</h2><p>If your Memoryboard fails to connect to WiFi, follow these steps:</p><ol><li style="font-size: 16px;">Go back to the WiFi screen by swiping down on the date/time at the top of your Memoryboard</li><li style="font-size: 16px;">Click on your network name</li><li style="font-size: 16px;">You will be asked if you want to disconnect from your network; select &apos;Ok&apos; or &apos;Yes&apos;</li><li style="font-size: 16px;">Do a hard reset of the Memoryboard by powering off using the button on the back of your Memoryboard, unplugging it, and plugging it back in.</li><li style="font-size: 16px;">Memoryboard will go through a 30-60 second loading process</li><li style="font-size: 16px;">Go back to the WiFi menu</li><li style="font-size: 16px;">Click on your network name and re-enter your WiFi password</li></ol><p><br></p><p><span class="fr-emoticon fr-deletable">&#x1F4A1;</span>When entering your WiFi password, you can click on the eye icon on the right side of the password field to see exactly what you are entering. We recommend this to ensure you avoid misspellings and issues with capitalization.</p><p><br></p><h2 id="other-tips">Other Tips</h2><ul><li style="font-size: 16px; font-weight: bold;"><strong>If the time and date don&apos;t update to the current time and date, your Memoryboard has not fully connected to your WiFi network.<br></strong></li><li style="font-size: 16px;">Memoryboard works with standard home WiFi networks, which typically follow WPA2 (AES) and WPA3 security standards. It also works best on 2.4GHz bandwidth, which is the most common WiFi network frequency. That is, it works best with a standard WiFi that has a network name and password to access.</li><li style="font-size: 16px;">Double-check your WiFi password if you&apos;re having trouble connecting.</li><li style="font-size: 16px;">The right triangle icon to the right of the network name indicates signal strength; ensure your signal is strong and you&apos;re within range of the router.</li><li style="font-size: 16px;">You can scroll through the list of networks to see all available networks.</li><li style="font-size: 16px;">You can refresh the list of available networks by dragging down on the list.</li><li style="font-size: 16px; font-weight: bold;"><strong>If you&apos;re still having trouble, some families have had success completing the Memoryboard setup using their mobile hotspot and then switching to their home&apos;s WiFi network after setup is complete.</strong></li></ul><p><span class="fr-img-caption fr-fic fr-dib" style="width: 513px;"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025021904-83c4e9aa-0646-438f-a6e6-42d5f46efdef-memoryboard%20wifi%20screen.png" style="width: 513px;" class="fr-fic fr-dib" alt="WiFi Connection Screen on Memoryboard"><span class="fr-inner" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings">You will be prompted to connect to your WiFi on this screen</span></span></span></p><p><br></p><grammarly-extension-vbars data-grammarly-shadow-root="true" class="dnXmp" style="display: contents; --rem: 16;"></grammarly-extension-vbars>

How do I connect Memoryboard to a Wi-Fi network?

Your Care Circle is a group of family members, friends, and caregivers who can all send messages and photos to your Memoryboard. You can add people to your Care Circle when setting up your Memoryboard account or from the Settings screen in the Memory

<h1 id><br></h1><h1 id="adding-someone-to-your-care-circle">Adding someone to your Care Circle</h1><p><span style="font-size: 16px;">Your Care Circle is a group of family members, friends, and caregivers who can all send messages and photos to your Memoryboard. You can add people to your Care Circle when setting up your Memoryboard account or from the Settings screen in the Memoryboard app.</span></p><p><span style="font-size: 16px;">To add somebody to your Care Circle:</span></p><ol><li style="font-size: 16px;">Enter the email of the person you would like to invite</li><li style="font-size: 16px;">Click &quot;Send email invite&quot;</li><li style="font-size: 16px;">You will see their email appear under &quot;Care Circle&quot;</li></ol><p><span style="font-size: 16px;">The person will receive an email inviting them to join your Care Circle on Memoryboard. They will then be taken to a web page to create an account. Once their account is created, they can&#xA0;</span><span style="font-size: 16px;">download the Memoryboard app and sign in using their newly created account.</span></p><p>There are roles within the Care Circle. For the person setting up the Memoryboard, they will be an &apos;Admin&apos;, giving them the ability to add/remove other members and add/remove additional Memoryboards. When they invite others to join the Care Circle, invited members will join as &apos;Members&apos; (without the ability to edit other members or boards). Admins have the ability to update roles of other members from Members to Admins.</p><hr><p><br></p><p><strong id="isPasted">&#x1F4A1;In some cases, family members have downloaded the Memoryboard app before receiving the invite email from the person setting up the Memoryboard. In those cases, they won&apos;t be able to complete the setup in the app (as it often is before the Memoryboard has been set up). When they receive an invitation from the person setting up the Memoryboard, they will automatically be associated with their family&apos;s Care Circle and Memoryboard. Next time they open the app, they will be able to view the Memoryboard and send a message.</strong></p><p><br></p><hr><p><br></p><p><strong>&#x1F4A1;When you first start using Memoryboard, it&apos;s best to start with a smaller Care Circle so the person with memory loss and family members can get used to sending and receiving messages on Memoryboard. As you become more familiar with Memoryboard, you can grow your Care Circle.</strong></p><p><br></p><hr><h1 id="other-tips">Other Tips</h1><ul><li style="font-size: 16px;">All members of the Care Circle can see (and edit) all posts and messages on all boards associated with that Care Circle. They can also edit posts from other members, including changing the message and adjusting the scheduling settings.</li><li style="font-size: 16px;">Admins can remove a person from the Care Circle by clicking the purple pencil icon next to their name on the Care Circle screen from your Settings screen in your app. They will be logged out of their app and unable to post to the Memoryboard.</li><li style="font-size: 16px;">Under your Care Circle, you can see who has been invited (indicated by the gray &quot;Invited&quot; label under their email).</li><li style="font-size: 16px;">You can add an unlimited number of people to your Care Circle.</li></ul><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><span class="fr-img-caption fr-fic fr-dib" style="width: 240px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025021905-32a33d25-e513-4da3-a43e-61d9fe53f213-memoryboard%20share%20screen.jpg" style="width: 240px;" class="fr-fic fr-dib"><span class="fr-inner"><div>Adding to your Care Circle during Onboarding</div></span></span></span></td><td style="width: 50.0000%;"><span class="fr-img-caption fr-fic fr-dib" style="width: 241px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025021905-63e513a5-1f82-4e3b-8eec-e330f5a78040-memoryboard%20share%20screen%20(settings).jpg" style="width: 241px;" class="fr-fic fr-dib"><span class="fr-inner"><div>Adding to your Care Circle from Settings screen</div></span></span></span></td></tr></tbody></table><p><br></p>

How do I add someone to my Care Circle?

To use Memoryboard, you’ll need two things:. the Memoryboard device, and. the Memoryboard mobile app for caregivers. The Memoryboard caregiver app is available on both the Apple App Store and Google Play Store. iPhone/iPad/Mac: Compatible with iOS 15

<h1 id><br></h1><h1 id="system-requirements-for-using-memoryboard">System requirements for using Memoryboard</h1><p><br></p><p id="isPasted">To use Memoryboard, you&#x2019;ll need two things:</p><ol start="1"><li><p>the <strong>Memoryboard device</strong>, and</p></li><li><p>the <strong>Memoryboard mobile app</strong> for caregivers.</p></li></ol><h4 id="-1"><br></h4><h4 id="mobile-app-requirements"><strong>Mobile app requirements</strong></h4><p>The Memoryboard caregiver app is available on both the <strong>Apple App Store</strong> and <strong>Google Play Store</strong>.</p><ul><li><p><strong>iPhone/iPad/Mac:</strong> Compatible with <strong>iOS 15.0 or later</strong></p></li><li><p><strong>Android phones/tablets:</strong> Compatible with <strong>Android 6.0 (Marshmallow) or later</strong></p></li></ul><p>These versions ensure the app runs smoothly and securely.</p><p><br></p><h4 id="memoryboard-device-requirements"><strong>Memoryboard device requirements</strong></h4><p>Your Memoryboard device:</p><ul><li><p>Must stay <strong>plugged in</strong> to power (no battery or ability/need to charge the device)</p></li><li><p>Must stay connected to a <strong>stable Wi-Fi network</strong></p></li><li><p>Runs on its own <strong>secure, closed operating system</strong>, which cannot be modified or externally installed with other apps</p></li></ul><p>This setup keeps the device reliable for your loved one and ensures that reminders, photos, and updates arrive exactly when they should.</p><p><br></p><p><br></p><h4 id="other-platforms"><strong>Other platforms</strong></h4><p>At this time:</p><ul><li><p>Memoryboard cannot be controlled through a <strong>web browser</strong>.</p></li><li><p>A Windows, Mac, or Linux version of the app is <strong>not available</strong>.</p></li></ul><p>We&#x2019;ll continue expanding compatibility as the product grows.</p><p><br></p><h2 id="get-the-memoryboard-app-on-your-favorite-app-stores"><strong>Get the Memoryboard app on your favorite app stores</strong></h2><table style="width: 100%;"><tbody><tr><td style="width: 50%; background-color: rgb(255, 255, 255);"><a href="https://play.google.com/store/apps/details?id=com.memoryboard.mobile.app&amp;hl=en_US" target="_blank" rel="noopener noreferrer"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025080504-b7690224-d4bd-4cda-8a1c-7dcb42b631f9-30d9b7e8-7e6e-438a-8368-cd06baae2260.png" style="width: 124px;" class="fr-fic fr-dib"></a></td><td style="width: 50%; background-color: rgb(255, 255, 255);"><a href="https://apps.apple.com/us/app/the-memoryboard/id6698894688" target="_blank" rel="noopener noreferrer"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025080504-42cec3e6-396b-46f6-bf9d-7628f281a536-4595bbfe-b974-47e8-8d26-6f4604203db9.png" style="width: 122px;" class="fr-fic fr-dib"></a></td></tr><tr><td style="width: 50%; background-color: rgb(255, 255, 255);"><a href="https://play.google.com/store/apps/details?id=com.memoryboard.mobile.app&amp;hl=en_US" target="_blank" rel="noopener noreferrer"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025080504-2049b629-adff-40cf-bd14-75a2be5c80c1-94af2116-081a-45e3-b009-112cdeb564e7.png" style="width: 127px;" class="fr-fic fr-dib"></a></td><td style="width: 50%; background-color: rgb(255, 255, 255);"><a href="https://apps.apple.com/us/app/the-memoryboard/id6698894688" target="_blank" rel="noopener noreferrer"><img src="https://attachments.gorgias.help/984vj29WwERxPKGO/hc/bVpA37lzPL6J5oEd/2025080504-ea278c58-b763-412c-a6f8-b1b36dd0abd6-ca5c568f-1e50-4e74-869b-3fc4af412b5e.png" style="width: 114px;" class="fr-fic fr-dib"></a></td></tr></tbody></table><p><br></p>

What are the system requirements for using Memoryboard?

To create a strong and secure password for your Memoryboard account, please ensure the following:

<h1 data-end="262" data-start="165" id><br></h1><h1 data-end="262" data-start="165" id="password-requirements-when-creating-your-memoryboard-account">Password requirements when creating your Memoryboard account</h1><p data-end="262" data-start="165"><span style="font-size: 16px;">To create a strong and secure password for your Memoryboard account, please ensure the following:</span></p><ul data-end="569" data-start="264"><li data-end="315" data-start="264" style="font-size: 16px;">Your password must be at least six (6) characters long.</li><li data-end="402" data-start="316" style="font-size: 16px;">It must include at least one uppercase letter, one lowercase letter, and one number.</li><li data-end="481" data-start="403" style="font-size: 16px;">Special characters (e.g., !, @, #, $, etc.) are encouraged but not required.</li><li data-end="569" data-start="482" style="font-size: 16px;">Avoid using common words or easily guessable information like your name or birthdate.</li></ul>

Getting Started

How do I connect Memoryboard to a Wi-Fi network?

How do I add someone to my Care Circle?

What are the system requirements for using Memoryboard?

What are the password requirements when creating my account?